Terms of Service
Last updated: January 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “User”) and Roofline Co (“we,” “us,” or “our”) governing your access to and use of our website, services, and any related platforms (collectively, the “Services”). Our Services are designed to assist homeowners and property owners in connecting with independent local contractors and service providers for roofing, repairs, and related home improvement services. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
1. Description of Services
Roofline Co operates a referral and lead-generation platform that facilitates introductions between users seeking roofing or related services and third-party contractors or service providers. We do not perform roofing, repairs, or construction work ourselves. We do not employ the contractors who may contact you; they are independent businesses. We do not warrant, guarantee, or assume any responsibility for the quality, timeliness, legality, or any other aspect of work performed by any contractor. Any contract or agreement for services is solely between you and the contractor you choose to hire. It is your responsibility to verify that any contractor you engage is properly licensed, insured, and qualified for the work in your jurisdiction.
2. Eligibility and Account
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our Services. By using our Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. We may, in our sole discretion, refuse to provide Services to any person or entity and may change our eligibility criteria at any time. If we offer account registration, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
3. User Conduct and Prohibited Activities
You agree to use our Services only for lawful purposes and in accordance with these Terms and applicable laws. You agree not to: use the Services in any way that violates any federal, state, local, or international law or regulation; transmit any material that is defamatory, obscene, harassing, or otherwise objectionable; impersonate or attempt to impersonate Roofline Co, our employees, another user, or any other person or entity; use any automated means (e.g., bots, scrapers) to access the Services or collect data without our prior written consent; attempt to gain unauthorized access to any part of the Services, other accounts, or any systems or networks connected to the Services; use the Services to send unsolicited or unauthorized advertising or promotional materials; or use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Services. We reserve the right to suspend or terminate your access to the Services and to take appropriate legal action for any conduct we deem to be in violation of these Terms or harmful to other users or to us.
4. Intellectual Property and License
All content, features, and functionality of the Services (including but not limited to text, graphics, logos, icons, images, audio clips, and software) are owned by Roofline Co or our licensors and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works from our content or the Services without our prior written consent. You may not use our name, logo, or trademarks without our written permission.
5. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICES. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK. AS STATED ABOVE, WE ARE NOT A CONTRACTOR; WE DO NOT PERFORM OR GUARANTEE ANY ROOFING OR REPAIR WORK. ALL CONTRACTORS ARE INDEPENDENT, AND ANY AGREEMENT OR DISPUTE BETWEEN YOU AND A CONTRACTOR IS BETWEEN YOU AND THAT CONTRACTOR.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ROOFLINE CO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES OR YOUR INTERACTIONS WITH ANY CONTRACTOR, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED UNITED STATES DOLLARS (USD $100) OR THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
7. Indemnification
You agree to indemnify, defend, and hold harmless Roofline Co and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the Services; your violation of these Terms or any applicable law; your violation of any third-party right; any dispute between you and any contractor or third party; or any content or information you submit or transmit through the Services. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense of such claims.
8. Privacy and Data
Your use of the Services is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your information. By using the Services, you consent to such collection and use. You acknowledge that when you submit a request for a quote or similar information, we may share your contact and project details with one or more contractors so they may contact you. We do not control how those contractors use or protect your information once it has been shared.
9. Modifications and Termination
We may modify these Terms at any time. We will post the updated Terms on this page and update the “Last updated” date. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Services. We may suspend or terminate your access to the Services, with or without cause or notice, at any time. Upon termination, your right to use the Services will cease immediately. Provisions that by their nature should survive termination (including disclaimers, limitation of liability, and indemnification) will survive.
10. General Provisions
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Roofline Co regarding the Services and supersede any prior agreements. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction. These Terms shall be governed by and construed in accordance with the laws of the State in which we operate, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in that jurisdiction, and you consent to the personal jurisdiction of such courts.
11. Contact Us
If you have any questions about these Terms of Service, please contact us at support@rooflineandco.com or by mail at 1 Lyric Square, London W6 0NB. We will respond to your request in accordance with our standard practices and applicable law.